Course Description

Unit 1: Understand performance management

Topic A: Performance management
Topic B: Performance management plan
Topic C: Job description

Unit 2: Performance-planning meeting

Topic A: Understand performance-planning meeting
Topic B: Process for providing feedback
Topic C: Coaching employees

Unit 3: Appraising employee’s performance

Topic A: Performance appraisal process
Topic B: Gather appraisal materials
Topic C: Prepare for an appraisal discussion
Topic D: Leading an appraisal discussion
Topic E: Respond to and resolve conflict

Unit 4: Legal appraisal

Topic A: EEO laws
Topic B: Risks of legal challenge

Unit 5: Performance improvements

Topic A: Plan performance improvements
Topic B: Conducting status meetings
Topic C: Maintaining documentation