TECHNICAL SUPPORT

OPERATING SYSTEM INSTALL

os

The operating system (OS) is the backbone of your computer. Because your OS affects everything that goes on in your system, installing a new one can be tricky. Luckily, our Agents love this kind of stuff. Let us help.

WHATS INCLUDED

  • Install one operating system on a functioning device
  • Install needed software or drivers
  • Install all critical updates
  • Configure for optimum performance
  • Test for proper functionality

TECHNOLOGY CONSULTATION

tech-xonsult

Wondering if it’s time to upgrade your PC beyond WindowS 8 ? If you need a little help assessing your technology, this is what we do. Have us out to your place, tell us what you’d like to do and we’ll put together a customized plan to help you get what you want out of your technology.

WHATS INCLUDED

  • A one hour visit by an agent to access technological needs and recommend solutions
  • Review your current devices
  • Recommend options for integration , upgrades and purchases
  • Receives a R200 credit towards resulting qualified services purchases
  • Test for proper functionality of software

COMPUTER SET UP

comp setup

Make sure your computer works right from the get-go. Let us update your system, set up accounts, connect your computer to the Web and install programs like your Internet security software, your favorite photo editing tool or Microsoft Office. We love making sure people get their computing life off on the right foot.

WHATS INCLUDED

  • Physically setup & connect computer , monitor , keyboard & mouse
  • Perform first time setup
  • Install critical system updates and set to automatically install updates
  • Create user accounts ( if applicable)
  • Optimize startup and shutdown
  • Clean up menu , quick launch and taskbar shortcuts
  • Remove unwanted programs and trial ware
  • Test network and internet connectivity on existing network
  • Install and configure apps/software programs ( up to 3 applications)
  • Setup email account
  • Create restore media on usb drive ( includes cost of USB)
  • Install and update internet security software

COMPUTER TUNE UP

pctuneup

Your computer, like any machine, will run better if it gets regular maintenance and care. Let us get under the hood, clean up some functionality, delete those pesky temp files, update existing software and remove unwanted programs to keep your computer in best condition possible.

WHATS INCLUDED

  • Diagnose performance problems and provide estimates for solutions
  • Optimize start up and Shutdown
  • Clean up menu , quick launch and taskbar
  • Remove unwanted programs and trial ware
  • Clean up registry and temporary files
  • Install critical updates
  • Create user accounts
  • Activate existing security software ( software installation not inc )
  • Remove dust from inside the computer including fans and components
  • Wipe down exterior of the computer

DATA BACKUP AND TRANSFER

data back

Whether it’s because of a lightning bolt or a spilled cup of coffee, no one plans on losing their data. But just about everyone does at one time or another. Take preventative action. We will create a backup of your files and help you set up a routine to keep your data safe.

WHATS INCLUDED

  • Backup or transfer your data from one device to another ( can be a computer or an external hardrive )
  • Install Manufacturer’s software and configure automated backups if data is backed up to external drive .
  • Create a DVD of up to 9.4GB of your backup data

DATA RECOVERY

data recover

Working out of our repair facility, Data Recovery Agents specialize in retrieving material from malfunctioning or damaged computer hard drives or storage media (flash drives, memory cards, etc.). Give us a call and an Agent will work with you to create a data recovery plan customized for your particular data storage challenge.

WHATS INCLUDED

  • Recover files that were accidentally deleted from a working drive , hidden by minimal use after data loss , or lost because of a working drive was reformatted
  • Recover files lost due to file system corruption , light mechanical errors , or if the files were deleted and overwritten by continued use of the hard rive
  • Recover files from a failed or physically damaged drive , or lost due to severe issues with the file system or software

HARDWARE REPAIR AND INSTALL

repair

Need a new piece of hardware installed in your computer component .We’ll install the new hardware (hard drive, graphics card, power supply, gaming controller, webcam, microphone, etc.) and make sure they play nice together.

WHATS INCLUDED

  • Install one internal or external component such as a graphics card , hard drive , optical drive , MP3 player , printer or scanner
  • Install needed software or drivers
  • Install any updates essential to the new hardware
  • Configure for optimum performance
  • Test for proper functionality

PRINTER SETUP

printer

Making sure all the accessories work with your computer is not as easy as it seems. But whether you are printing out pictures from the party you went to yesterday or need to review a copy of the report you are turning in on Monday, you need your printer to work. Let us get our hands on it and we’ll have it working in no time.

WHATS INCLUDED

  • Setup and configure one printer
  • Install needed software and updates
  • Test device for proper functionality
  • Answer questions you have about the printer features and functionality

VIRUS AND SPYWARE REMOVAL

virus-rem

Is your computer performance uneven – sometimes fine, sometimes slow as molasses? Are people in your address book responding to email messages you did not send? Are you having trouble printing or do you keep getting strange, threatening pop-up messages? Sounds like you may have picked up a virus or some malware out there on the Internet. Taking care of infections early is important to prevent file corruption and data loss.

The good news is our Agents enjoy helping return infected technology to good health. Contact one of our Online Agents, set up an appointment at your local Precinct, or have an Agent out to your home or office and let us stamp out that virus.

WHATS INCLUDED

  • Diagnose and troubleshoot one computer
  • Remove all viruses , spyware , rootkits and other malware
  • Repair Operating systems issues including boot issues and blue screens
  • Clean up registry and temporary files
  • Install critical system updates

WIRELESS NETWORKING

Wireless-Networking

Want to break free from your Ethernet shackles and connect to the world without wires? We can help get your new or existing network up and running and with proper security measures to make sure your personal information is safe from prying eyes.

WHATS INCLUDED

  • Physically setup and configure network setting for 1 router
  • Complete ISP setup and connect router to modem
  • Enable wireless encryption on network to safeguard your personal information and secure your broadband signal from use by others
  • Enable devices to share the internet , files , printers and other media
  • Connect two networkable devices to the network including network enabled computers , gaming consoles , Blu ray /DVD players , televisions and more

SOFTWARE INSTALL AND SETUP

software+install

From the latest games to that new 3D imaging program you had to try out, we will help you get your new software program working the way it should.

WHATS INCLUDED

  • Verify computer compatibility
  • Install Software titles up to 5
  • Install necessary software updates
  • Create desktop , start menu and quick launch bar shortcuts
  • Test for proper functionality of software

TEAMVIEWER

GET IN TOUCH FOR A QUOTE TODAY

WE OFFER TECH SUPPORT LIKE NO OTHER

Offering Onsite and Remote Technical Support

Your systems stability and security is our primary concern, using industry standard and customised solutions, we make sure you can focus on your business at hand without the stress of IT problems.